Remote RAID Data Recovery

When the drives in an array are physically healthy but the data is inaccessible – because the configuration has been lost, the volume is corrupted or the array has been accidentally re-created – it can sometimes be recovered remotely, without the hardware leaving your building.

Remote recovery is quick to start and avoids shipping, but it is only suitable for logical problems. If any drive is clicking, missing or reporting bad sectors, it must come to our lab.

When Remote Recovery Is Suitable

• RAID configuration lost after a controller reset or firmware update
• Array accidentally re-initialised or disks marked as foreign
• Corrupted NTFS, ReFS, ext4, XFS or VMFS volumes
• Deleted virtual machines, datastores or partitions
• Windows Storage Spaces pool offline or degraded

When It Is Not Suitable

• Any drive making unusual noises, not spinning or not detected
• Drives with growing numbers of bad sectors or slow response
• Physical, fire or water damage
• Ransomware still active on the network

How It Works

After an initial call, we agree the scope and security arrangements with your IT team. You connect our engineer to an isolated recovery workstation through a secure, encrypted, time-limited session. We work only on disk images or read-only access, never writing to the original drives, and the session ends as soon as the recovery is complete.

Before You Do Anything