Category: Blog
WD My Cloud not showing up? How to get your files back
A WD My Cloud is often the place where a household or small office keeps every photo, document and backup. Then one day it stops appearing on the network. The WD app cannot find it, the shared folders have gone from your computer, and the light on the front is a colour you have not…
Android phone won’t turn on? How to get your photos back
Your Android phone was working yesterday. Now it will not switch on, or it starts, shows the Samsung, Google or other maker’s logo, and then restarts again and again. Your first thought is probably the photos, messages and contacts on it. The good news is that a phone that will not start has not necessarily…
SD card error? How to save your photos and video
Memory cards are small, cheap and usually reliable, which is exactly why a failure comes as such a shock. One moment the camera is recording a wedding, a holiday or a day’s site photos; the next it shows “Memory card error”, “Card not formatted” or simply refuses to see the card at all. The good…
Moving off Windows 10 or an Intel Mac? Protect your data first
macOS 27 needs Apple silicon and Windows 10 updates now run to October 2027. Five steps to keep your files safe when you move to a new computer.
The UK’s planned ransomware payment ban: what it means and how to recover without paying
The government plans to ban public bodies from paying ransoms and make other organisations notify it before paying. Where the plans stand, and how data is recovered without paying the attackers.
Cyber Security Breaches Survey 2026: what it means for your backups
43% of UK businesses identified a cyber breach or attack last year, and only a quarter have an incident plan. What the government’s 2026 survey found, and how to make sure your backups actually work.
Synology volume crashed or storage pool degraded? What it means and what to do
Synology’s Storage Manager uses a handful of short status words to describe the health of your NAS: Healthy, Warning, Degraded and Crashed. They sound similar, but they mean very different things for your data, and the right next step for one can be the wrong step for another. This guide explains what each warning means,…
How to back up your data properly: a simple guide
A simple backup plan based on NCSC advice: what to back up, how to make it automatic, why one copy should be disconnected, and how to check you can restore.
Clicking hard drive? What it means and what to do next
A clicking or buzzing hard drive has a physical fault. What the noise means, what to do straight away, and the common mistakes that make recovery harder.
Flood-damaged storage device recovery: can data be recovered?
Data can often be recovered from flood-damaged hard drives, SSDs, laptops and servers. Here is what to do straight after water damage, what to avoid, and how recovery works.