QNAP NAS Data Recovery

QNAP NAS devices are widely used by businesses for file sharing, surveillance and backup. QNAP offers two operating systems: QTS, which uses mdadm RAID, LVM thin provisioning and ext4, and QuTS hero, which is built on ZFS. Each needs a different recovery approach, and we are experienced with both.

QNAP devices have also been targeted by ransomware campaigns such as Qlocker and DeadBolt. If your NAS has been attacked, disconnect it from the network and call us before resetting it.

QNAP Models & Guides

Find your exact system: every QNAP desktop NAS since 2010 · rackmount & enterprise models · QTS, QuTS hero & ransomware recovery.

QNAP Models We Recover

Type	Models
Home & SOHO	TS-233, TS-262, TS-264, TS-462, TS-464, TS-451D2, TS-453D and older TS models.
Business	TS-664, TS-864eU, TS-873A, TS-1273AU, TVS-h674, TVS-h874, TVS-h1288X.
QuTS hero / ZFS	TS-h973AX, TS-h1290FX, TS-h1886XU, TS-h2490FU and other h-series units.
Enterprise	TES and ES-series dual-controller systems.

QNAP Problems We Fix

• “Storage pool error”, “RAID group not active” or “Unmounted” volumes
• Thin-provisioned volumes lost after a pool failure
• ZFS pools that will not import on QuTS hero
• Drives dropped from the RAID during a rebuild
• NAS stuck booting or beeping after a firmware update
• Ransomware-encrypted shares (Qlocker, DeadBolt, eCh0raix and others)

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