Laptop Data Recovery in London – All Brands
Laptops are dropped, knocked, spilled on and carried everywhere, which makes them the single most common source of lost data we see. Whether your laptop will not start, shows a blue screen, is not detecting its drive, or your files have simply vanished, Data Retrieval Ltd can recover them.
Modern laptops use M.2 NVMe SSDs, soldered storage and automatic encryption. We handle all of these, as well as older laptops with 2.5-inch hard drives.
Laptop Brands We Recover
| Brand | Ranges |
|---|---|
| Apple | MacBook Neo, MacBook Air and MacBook Pro – Intel, T2 and Apple silicon M1–M5. More » |
| Dell | Dell, Dell Pro, Dell Pro Max, XPS, Latitude, Inspiron, Precision, Vostro, Alienware. More » |
| HP | OmniBook, EliteBook, ProBook, ZBook, Spectre, Envy, Pavilion, Victus, Omen. More » |
| Lenovo | ThinkPad, ThinkBook, Yoga, IdeaPad, Legion. More » |
| Microsoft | Surface Laptop, Surface Pro, Surface Book, Surface Laptop Studio, Surface Go. More » |
| ASUS | Zenbook, Vivobook, ProArt Studiobook, ExpertBook, ROG Zephyrus, ROG Strix, TUF Gaming. |
| Acer | Swift, Aspire, TravelMate, Nitro, Predator, Chromebook. |
| Others | MSI, Razer, Samsung Galaxy Book, Huawei MateBook, Toshiba/Dynabook, Fujitsu LIFEBOOK, Sony VAIO, Framework, Google Chromebooks. |
Common Laptop Data Loss Scenarios
- Liquid spills and water damage
- Drop damage – clicking hard drive, cracked SSD or damaged board
- Drive not detected in BIOS/UEFI, or “No bootable device”
- Blue screen of death (BSOD), boot loops or automatic repair loops
- BitLocker recovery screen after a BIOS or hardware change
- Accidentally deleted files, formatted drives or a failed Windows reset
- Ransomware or malware encrypting your files
- Laptop dead after a power surge or faulty charger
Encryption on New Laptops
Many laptops sold since 2024 ship with BitLocker or Windows device encryption switched on automatically. After we recover the drive, we will need the BitLocker recovery key to open your files – it is normally stored in your Microsoft account (account.microsoft.com/devices/recoverykey), or with your IT department for work laptops.
Before you send your device – five things to avoid
- Switch the device off and leave it off – every power cycle can make physical damage worse
- Do not run CHKDSK, Disk First Aid, fsck or recovery software on a drive that clicks, beeps or is slow
- Do not open the drive or swap the circuit board – modern boards hold drive-specific adaptive data
- Do not reinstall the operating system or initialise the disk when prompted
- Keep liquid-damaged devices unpowered and bring them in as quickly as possible
Free assessment, no obligation. Call 020 7064 4996 or use the form on this page – an engineer will tell you what can be recovered and what it will cost. Book online · Pricing · Locations