Toshiba Hard Drive Data Recovery
Toshiba is one of the three remaining hard drive manufacturers, and its drives are found in laptops, games consoles, Canvio external drives, NAS boxes and enterprise servers. Data Retrieval Ltd recovers data from all Toshiba drives, including models inherited from Fujitsu’s hard drive business.
Toshiba’s 2.5-inch drives are compact and delicate. A knock while a Canvio drive is spinning is enough to damage the heads, so if your drive has been dropped, please switch it off and contact us.
Toshiba Drives We Recover
| Range / family | Example models & notes |
|---|---|
| Canvio external drives | Canvio Basics, Canvio Advance, Canvio Flex, Canvio Ready, Canvio Gaming and older Canvio Connect/Alu models (usually MQ04 drives inside). |
| Laptop drives | MQ01ABD, MQ01ABF, MQ02ABD, MQ04ABF100, MQ04ABB400 and L200 models. |
| Desktop & performance | P300 (e.g. HDWD110, HDWD120) and X300 / X300 Pro (e.g. HDWE140, HDWR480). |
| NAS & surveillance | N300 and N300 Pro NAS drives, S300 and S300 Pro surveillance drives. |
| Enterprise | MG07, MG08, MG09, MG10 and MG11 helium drives (up to 24TB and beyond), AL14/AL15 10k SAS drives. |
| Ex-Fujitsu | MHV, MHW, MHZ and MJA laptop drives – see our Fujitsu page. |
Common Toshiba Faults
- Clicking or no detection after a drop (very common with Canvio drives)
- Drive spins but reads extremely slowly because of weak heads or media damage
- Firmware corruption causing the drive to report the wrong size or model
- USB connector broken off the drive’s circuit board
- Bad sectors and file system corruption after unsafe removal
- Accidental deletion, formatting or repartitioning
Before you send your device – five things to avoid
- Switch the device off and leave it off – every power cycle can make physical damage worse
- Do not run CHKDSK, Disk First Aid, fsck or recovery software on a drive that clicks, beeps or is slow
- Do not open the drive or swap the circuit board – modern boards hold drive-specific adaptive data
- Do not reinstall the operating system or initialise the disk when prompted
- Keep liquid-damaged devices unpowered and bring them in as quickly as possible
Frequently asked questions
The USB socket on my Canvio drive has snapped off. Can the data be saved?
Usually, yes. On many Canvio models the USB socket is part of the drive’s own circuit board. We repair the connector or connect to the drive directly, then copy your data to a new drive.
Can you recover a Toshiba drive from a PS4, PS5 or Xbox?
We can recover the data from the drive, but console storage is encrypted to that specific console. Game saves normally need to come from the console or its cloud backup; we will advise you honestly before any work.
Free assessment, no obligation. Call 020 7064 4996 or use the form on this page – an engineer will tell you what can be recovered and what it will cost. Book online · Pricing · Locations